Frequently Asked Questions
Everything you need to know about your Bric's Milano purchase.
Where does Bric's Milano ship from and what are the delivery times?
All orders are processed from our warehouse in Italy. Standard shipping typically takes 3-5 business days, while express options are available for faster delivery to international destinations.
What is the return policy for online purchases?
We offer a 14-day return policy from the date of delivery. Items must be in their original condition, unused, and with all protective packaging and tags attached to be eligible for a refund.
Do Bric's products come with a warranty?
Yes, Bric's provides a limited 5-year warranty on our core luggage collections and a 2-year warranty on travel accessories, covering manufacturing defects in materials and workmanship.
How do I care for my leather and nylon bags?
For leather items, we recommend using a soft, dry cloth for cleaning and avoiding prolonged exposure to direct sunlight. For our signature nylon collections, a damp cloth with mild soap is sufficient for surface cleaning.
Are your products made in Italy?
Bric's Milano is proud of its heritage. Many of our premium collections are handcrafted in our facilities in the Lake Como region, maintaining the high standards of Italian craftsmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.